Customer Information
Warranty Policy
Warranty coverage varies by product type and manufacturer. The applicable coverage is confirmed on the product page, quotation, invoice, or order communication.
What warranty generally covers
- Confirmed manufacturing defects under normal use
- Products that fail to meet the agreed specification
- Technical review and reasonable troubleshooting support
Common exclusions
- Incorrect voltage, polarity, wiring, programming, installation, or connector use
- Overheating, water ingress, corrosion, impact, ESD, misuse, or unauthorized modification
- Normal wear of consumables, tips, heating elements, soldering materials, and similar service parts
- Color or brightness mismatch where the original LED bin or sample was not supplied
Making a warranty claim
Provide the order number, serial/model label, installation details, measured voltage, photos, and a fault video. Do not dismantle or return a product until instructed, because evidence may be required for diagnosis.
Need clarification before ordering?
Contact us with your order number, product link, application, and supporting photos.