Support
Frequently Asked Questions
Common questions from LED display repair shops, rental-screen teams, installers, and field-service engineers.
How do I confirm an LED lamp bead or IC?
Send clear close-up photos of the component marking, PCB pads, module label, pixel pitch, and a working sample when available. Package size alone is not enough to guarantee compatibility.
Can you help identify an unknown part?
Yes. Use the compatibility-support page and include measurements, connector photos, voltage, equipment model, fault symptoms, and application. Identification is based on the evidence provided and may require additional testing.
Do you ship internationally?
Yes. Available carrier and shipping methods depend on destination, product type, weight, customs restrictions, and service availability.
When will tracking appear?
Tracking appears after shipment details are assigned and the carrier creates the first scan. Some services require several hours before events become visible.
Can power and distribution products be customized?
Some products may support voltage, connector, outlet, cable, cabinet, labeling, and packaging options. Send local voltage, frequency, plug standard, cabinet model, load, and project photos for review.
Do product photos guarantee an exact match?
No. Manufacturers may revise housings, labels, batches, and minor details. Critical technical requirements should be confirmed in writing before ordering.
Need clarification before ordering?
Contact us with your order number, product link, application, and supporting photos.